SINGAPORE, June 17, 2021 – Touted as the “one stop digitalisation solution for the tours, activities and experiences industry”, rezio has been working closely with various global tourism stakeholders, aiming to connect their travel business digitally to the local domestic market based on the current environment as well as the impending return of the international travellers.
Through its Online-Merge-Offline (OMO) cloud integration solution, that seeks to provide a contactless solution for the tourism industry, rezio has successfully powered the ticketing solution for the South Korea representative-themed tourist attraction, Nami Island, expanding its partnership with major tourist attractions in Asia. Since its launch in June, it has provided more than 100,000 visitors a safe and seamless contactless user experience, establishing a strong foothold in the island’s preparation for the return of international tourism.
“In the post-pandemic era, the need for contactless technology in the tourism industry has accelerated by leaps and bounds. With the guests’ safety placed as utmost priority, rezio’s OMO cloud integration solution includes various applications such as e-vouchers, electronic gates, self-service ticketing kiosks, multilingual customer support online, etc, removing the need for physical touchpoints. This primary consideration has become the key contributing factor of rezio success in penetrating the Korean Market.” indicated Jasmine Lin, Chief Product Officer of rezio.
The cloud integration solution by rezio enables customers to purchase tickets online, receive their e-tickets with QR codes and enter the attraction via the electronic turnstile by scanning their tickets, completely omitting the need for physical interactions. Self-service ticketing e-kiosks are also available on-site, which eliminates the need for long queues and unnecessary exposure to crowds. Employees of Nami Island are also able to manage the crowd within the attraction at any one point of time through the real-time inventory notification.
This pandemic has brought about unprecedented challenges to the tourism industry, but simultaneously created new opportunities for travel companies to digitise their business. rezio’s OMO cloud integration solution which includes key features such as the reservation system and contactless technology has become a key first step in technology adoption amongst the tourism partners.
With mandatory temperature-screening becoming a norm in major attractions, suppliers can also opt to have contactless digital thermometers fitted at turnstiles to measure the customers’ temperature, boosting a safe and enjoyable environment. As the market leader for travel digitalisation solutions, rezio continues to work closely with various international tourist attractions and experiences providers, supporting the local tourism bureaus to lead the digital transformation of the industry, promoting a technology-driven tourism ecosystem.