NEW DELHI – While staycations have become quite the new normal in the pandemic era, most people are still scared to check into hotels due to fear of interaction with the staff. Now, the industry has come up with a simple solution – making the entire process of check-in/check-out, housekeeping, restaurant and other services completely automated. The technology for this is being provided by LingerTech.
The Gurugram-based startup, which has a cloud-based hotel management technology, recently tied up with 15 hotels across northern India. LingerTech is helping small and medium sized hotels in adapting to the technology easily and at an affordable cost. Once initiated, the system could help the hotel in seamless management of all their operations like the front office, housekeeping, restaurant, accounts, health clubs, banquets among others to operate in the contactless manner. It will also help the hotels in managing all these departments on a single window.
“With customers becoming confident in travelling, it is important for hotels to provide them more reassurance,” believes founder of LingerTech Sandeep Kumar. Being driven by technology that will reduce human interaction would help this cause and encourage more people to plan holidays and hotel stays, he further said. “With the ease of technology LingerTech and small hotels aim to bring lifestyle experiences, he added.
The new technology will enable the partner hotels to offer contactless services by minimizing customer touch points within the hotel. The guests are allowed self-check-in through their mobile phones even before reaching the hotel. While in the room, guests can download the app to check all the details of the hotel facilities. They can also select and gain access to the digital menu, order, make payments, manoeuvre the lifts and even settle their bills while checking out – all without the need for human interaction.
LingerTech aims to equip the Indian Hospitality Industry with technology to enable them to meet the “travelling in the COVID era” challenge head-on. Their Property Management System (PMS) also offers digital communication and touch-less support to the hotel staff as well.