SINGAPORE, February 24, 2026 — Agora (NASDAQ: API) has entered into a strategic partnership with FPT Corporation to expand artificial intelligence adoption across Southeast Asia’s banking and financial services sector, combining real-time communications infrastructure with enterprise AI deployment capabilities.
The collaboration brings together Agora’s ultra-low-latency real-time communications and conversational AI platform with FPT’s enterprise AI ecosystem and regional implementation expertise. The joint solution is designed to help banks modernise customer engagement, automate service workflows and enhance operational efficiency while maintaining regulatory compliance.
AI-driven banking infrastructure
Financial institutions across Southeast Asia are accelerating digital transformation amid rising mobile penetration and growing demand for personalised, always-on banking services. At the same time, regulators in markets such as Singapore, Vietnam, Indonesia and Thailand have tightened requirements around data governance, operational resilience and consumer protection.
Against this backdrop, conversational AI and real-time engagement platforms are becoming core components of next-generation banking systems.
Tony Wang, Chief Revenue Officer and Co-founder of Agora, said the partnership aims to align digital innovation with trust and compliance.
“As banking and financial services across Southeast Asia continue to digitise, innovation must go hand in hand with trust, security and compliance. By combining Agora’s real-time conversational intelligence with FPT’s enterprise AI ecosystem, we enable financial institutions to engage customers in a more natural, efficient and reliable way at scale,” Wang said.
Mark Hall Andrew, Chief Revenue Officer of FPT Smart Cloud, added that the alliance strengthens FPT’s regional financial services offering.
“By combining FPT’s enterprise AI capabilities with Agora’s real-time conversational infrastructure, we enable banking and financial institutions across Southeast Asia to deliver more efficient, responsive and trusted digital experiences at scale,” he said.
Track record in regional banking
FPT’s enterprise AI solutions are already deployed by more than 40 banks and financial institutions globally across digital banking, consumer finance and contact centre operations.
Recent implementations include:
- Sacombank, where AI Voice Agents deployed within a next generation contact centre increased call handling capacity by more than 58 percent, enabling the system to manage up to 41,000 calls per day.
- Vietcombank, which uses AI agents across messaging channels to handle common customer enquiries related to cards, loans and foreign exchange.
- Home Credit Vietnam, where AI Voice Agents automate high-volume call centre operations, handling millions of interactions monthly.
By integrating these AI applications with Agora’s real-time voice and video infrastructure, the partners aim to deliver secure, multilingual and human-like digital interactions across mobile apps, web platforms and contact centres.
Regional expansion opportunity
The joint solution targets use cases including retail and corporate banking support, lending and credit lifecycle engagement, insurance servicing and cross-border customer interaction.
As digital banking competition intensifies across Southeast Asia, institutions are investing in platforms that can automate routine interactions while preserving high-touch advisory services for complex customer needs.
The partnership positions both companies to tap growing demand for AI-powered engagement platforms in a region where digital banking penetration continues to expand and regulatory oversight is becoming more sophisticated.
For Agora, which provides real-time engagement APIs to over 1,800 organisations globally, the collaboration deepens its presence in Southeast Asia’s enterprise financial services segment. For FPT, the alliance reinforces its AI-first positioning as it scales its enterprise technology footprint beyond Vietnam into broader regional markets.