Pandemic Drives Rapid Shift to Emerging Payment Technologies: Mastercard

SINGAPORE, May 4, 2021 – As a result of the pandemic, enthusiasm for a broader range of payment technologies has accelerated in the Asia Pacific region as 94% of people say they will consider using at least one emerging payment method, such as QR codes, digital or mobile wallets, instalment plans, cryptocurrencies, biometrics and others, in the coming year. This is according to the Mastercard New Payments Index conducted across 18 markets globally, including India, Australia and Thailand, which reveals that 84% of consumers in APAC already have access to more ways to pay compared to one year ago. Of note for entrepreneurs, 74% of respondents said that they would shop at small businesses with greater frequency if they offered additional payment options.

“Mastercard’s study finds that people in the Asia Pacific region haven’t just adopted new payment technologies—they’ve made deliberate shifts based partly on necessity, but also on considerations around personal safety, security and convenience, at a time when these concerns were paramount,” said Sandeep Malhotra, Executive Vice President, Products & Innovation, Asia Pacific, Mastercard. “Consumers in Asia Pacific have already gained recognition globally for their openness to new technologies and innovation, and these findings confirm that this trend is only set to continue as more digital payment options rapidly become mainstream in this part of the world.”

Looking ahead, the use of a range of payment technologies is trending upwards as people’s comfort with and understanding of them increases – while the use of cash steadily decreases. In fact, in the coming year, 69% of respondents in APAC say they plan to use cash less frequently. Meanwhile, digital or mobile wallets have gained significant popularity amongst consumers in APAC, with 68% of respondents anticipating using this type of payment in the next year – higher than the global average of 62%.

“This behavior shift is reinforced by people’s desire for choice – with 85% of consumers in APAC saying that they expect to make purchases when they want and how they want. Businesses that can provide multiple ways to shop and pay will be best positioned to meet the unique needs of this moment that are shaping the future of commerce for years to come,” added Malhotra.

Notably, the survey also revealed:

A New Shopping Reality & Payment Habits – 84% of consumers in APAC have seen their access to emerging forms of payments increase in the past year alone. While 88%used at least one emerging payment type in the last year, two-thirds (64%) of all respondents (including 75% of millennials) say they tried new payment methods that they would not have tried were it not for the pandemic. As consumer demand increases, businesses of all sizes will face greater expectations to provide multiple ways to purchase and pay: 80% of respondents agree that they now prefer to shop at stores that have both an in-person and online presence, and 69% are more excited to shop at retailers who offer the latest payment methods. In fact, 60% of consumers polled say they would avoid merchants that do not accept electronic payments of any kind.

Among various emerging payment methods:

QR Codes Especially Popular in APAC – QR codes have gained particularly strong traction in APAC compared to the rest of the world. Of those who used QR codes for payment, 63% said they used them more frequently in the last year than they had in the past. In both Thailand and India, the number is 64%, above the global average of 56%. In APAC, majorities of respondents perceive new payment methods like QR codes to be cleaner (76%) and more convenient (71%) for in-person payments as it is likely consumers are using their own mobile device. In Thailand and India, 77% and 71% of consumers respectively perceive QR codes to be secure while only 67% and 64% respectively perceive cash as a secure form of payment, demonstrating people’s greater trust in QR codes and other forms of digital payments.

Cryptocurrency Gains Ground, Millennials Primed to Jump In – Today consumers can buy, sell, and trade cryptocurrency as a commodity or investment. Consumers are also increasingly showing interest in being able to spend crypto assets for everyday purchases. 45% of those surveyed in APAC say they are likely to consider using cryptocurrency in the next year – a huge jump over the 12% that already used it in the last year, and higher than the global average of 40%. Millennials and centennials are relatively more comfortable using cryptocurrency (41%) compared to Gen X and Boomers (26%), with 71% of millennials saying they are more open to using it than they were a year ago. Geographically speaking, more consumers in Thailand (46%) and India (44%) are comfortable using cryptocurrency as compared to consumers in Australia (17%). Finally, while consumer interest in cryptocurrency – especially floating digital currencies such as Bitcoin – is high, work is still required to ensure consumer choice, protection, and their regulatory compliance as a payment instrument.

Consumers Increasingly Comfortable with Biometrics – Perceptions of safety and convenience have been front and center for people over the past year. 64% of consumers in APAC say they are excited about the potential of biometric verification methods like gait or walk assessments and fingerprint authorization. In fact, 62% feel safer using biometrics to verify a purchase than entering a pin.

Security Concerns Top of Mind – With 1 in 4 respondents in APAC (27%) reporting that they were victims of fraud in the last year, consumers need assurance; 79% indicated they would be open to trying new payment technologies if they perceived them to be safe, while 85% want to be sure the payment options the merchant offers are secure. As such, many consumers place trust in issuers and networks to provide tools that keep their financial information secure, with 45% agreeing that they would place their trust in their payment provider to follow security best practices, so they can be more hands-off. On the flip side, the top reasons given for not trying new payment methods include security concerns (47%) and data protection concerns (42%).

To Stay in Step with Consumer Expectations, Businesses Need to Adapt to Payments Trends

With increasing consumer interest around new payment technologies, the expectation for businesses to adapt for the long-term is here to stay. What’s more, a recent study on 5,500 major Mastercard merchants showed that between Q1 2020 and Q1 2021, more than a fifth of these merchants globally increased the number of ways they connect with consumers, either by enabling an e-commerce channel or accepting contactless transactions.