Epicor Unveils Powerful AI Innovations to Supercharge Productivity for Supply Chain Businesses

SINGAPORE, May 13, 2025 – Epicor, a global leader in industry-focused enterprise software, has taken a major leap forward in artificial intelligence by unveiling powerful new capabilities at its annual Epicor Insights 2025 user conference. The company officially announced the general availability of its cutting-edge Epicor Prism agentic AI and Epicor Grow AI predictive modelling, both purpose-built to drive measurable performance improvements across supply chain industries.

Designed with over 200 tailored use cases, the new AI suite is integrated into Epicor’s Industry ERP Cloud platforms—including Epicor Prophet 21 and Epicor Kinetic—to streamline workflows, accelerate data-driven decision making, and empower businesses to tackle disruption head-on.

“This marks a defining moment for us as we continue to push the boundaries of AI within supply chain management,” said Steve Murphy, CEO of Epicor. “Our customers are navigating unprecedented volatility—from tariffs to logistical bottlenecks—and Epicor AI arms them with the data and tools they need to turn insight into action. This is not just innovation; it’s about giving businesses a real competitive edge.”

Enabling Smarter, Faster Operations with Epicor Prism

At the heart of the announcement is Epicor Prism, an intelligent AI agent that helps teams interact naturally with their enterprise data through a chat-based interface. The result? Less time navigating complex systems and more time focusing on critical decisions. Epicor Prism now supports over 10 key supply chain processes spanning finance, production, customer service, and operations.

Key benefits reported by early adopters include significantly faster onboarding, improved response times, and enhanced operational efficiency:

Streamlined Onboarding: Employees using Prism’s Knowledge Agent can quickly retrieve content from Epicor Learning, reducing the average time spent seeking answers by up to 50 minutes per query.

Boosted Responsiveness: Teams can now rapidly track quotes, extract vital details, and generate follow-up actions—potentially shortening delivery timelines from eight to four weeks, according to Olympus Group’s VP of Systems and Processes, Andy Young.

Faster Decision-Making: With visual analytics and AI-recommended parts, suppliers, and schedules, communication delays can be reduced by as much as 40%.

Efficient Document Handling: The ECM Agent allows instant access to critical content like contractual terms, saving up to 10 minutes per search for teams at Olympus Group.

For companies like Madsen’s Custom Cabinets and Cascade Engineering Technologies, these tools are translating into weekly time savings of several hours for IT teams and support personnel.

Epicor Grow AI: Predictive Intelligence for Smarter Sales and Operations

Also announced is the general availability of Epicor Grow AI, a predictive AI engine built on the enterprise-grade Grow Data Platform. By unifying ERP, legacy, and third-party data, Grow AI offers dynamic insights that help businesses optimise operations and enhance the customer experience.

A standout feature is the Grow AI Item Advisor, which analyses purchasing patterns to suggest relevant product add-ons during order entry—right within the ERP interface. This not only streamlines upselling but also improves order accuracy and customer satisfaction.

The platform’s no-code visual interface allows business users to customise data pipelines, ensuring seamless integration and data normalisation without the need for complex coding or external support.

A Future-Proof Vision for Supply Chain Resilience

Epicor’s AI innovations arrive at a pivotal moment, as supply chain leaders face mounting pressure to adapt swiftly and operate efficiently. According to R “Ray” Wang, Founder and Principal Analyst at Constellation Research Inc., these new capabilities will be transformative.

“Epicor is helping businesses differentiate themselves with intelligent tools designed for their specific challenges. From decision-making to customer service, the impact is real and measurable,” Wang noted. “In an increasingly competitive landscape, those who harness AI effectively will be best positioned to lead.”

With these AI-driven enhancements now available, Epicor is not just building smart tools—it is reshaping the very foundation of supply chain software to be more intuitive, responsive, and resilient.