Empowering individuals to steer their careers

Having worked her way through marketing, youth leadership development and helping organisations change, Jael Chng is now empowering people in their career design. Combining skills like design thinking, marketing communications, change management theories, psychology and behavioural science, she empowers people to live with more life, zest and courage.

Jael believes that one of the biggest things that impact us and those around us, is our career-life. Being a huge lever for change: it shapes who we are, it impacts our relationships and our quality of life. It is a powerful tool that shapes our dignity and identity and it also puts food on the table. If we want to change lives for the better, why not change them via career-life? Therefore, in this season of her life, Jael co-founded My Working Title with Darlene, to inspire and empower people to actively design career-lives.

A recipient of the 2019 Women Icons Asia Summit & Awards, Jael Chng took time to share her journey with AsiaBizToday.

When and how did you become an entrepreneur?
I became an accidental entrepreneur.

In 2016, a friend mooted the idea of career development for youth. Initially, I gave that person 10 good reasons why I didn’t want to be an entrepreneur. However, this need resonated with me as the future of work for youth has been in my heart. As I shared this idea casually with friends and ex-colleagues, to my surprise, a few said to me “I want to join you in this.”

We then tested the idea – we interviewed 70+ people and found out that the topic and planning of career can be a lonely, murky and difficult process and people found it hard to talk about it and make sense of it. We discovered that some people made career decisions in a haphazard way, with little available information and knowledge about the job market (low opacity of information) and often focused on the job search (employment) rather than their career-life (employability).

We then ideated and prototyped solutions to solve this problem. We thought – why can’t career conversations be fun, exploratory and meaningful? Therefore, we put our brains and hands together and created Career SUPERDRIVE™, a board game that is a facilitation tool that encourages people to play to discover, plan by designing and prototype by doing smart experiments.

We launched My Working Title in September 2017 with Career SUPERDRIVE™ and since then, we’ve created experiences and curriculum around this idea. With our proprietary approach, frameworks and tools, we’ve also started consulting, designing and delivering bespoke experiences for clients and also offer a certification programme.

Since our launch, our products are now used in 18 countries and we’re thankful to have organisations like LinkedIn, Grab, Shopee, GIC, Aviva, National University of Singapore  (Business School), Singapore University of Technology and Design, Workforce Singapore Group as our clients.

We’re not stopping in our prototyping efforts. Recently, we launched Team SUPERDRIVE™ to strengthen teams – understanding of team dynamics, discuss team alignment and performance obstacles, team strategy moving forward. Currently, we are also discussing collaborations with career-tech partners and academies. With the need for agile leadership, we’re also creating an experiential game called Leadership SUPERDRIVE™. Stay tuned!

What was your motivation to get into this?
Many years ago, I went to ITE (Institute of Technical Education) for a meeting and as I walked into the school, I suddenly had a strong wave of thought – “What kind of jobs are these young people going to find? What kind of families will they have?” That thought stuck with me.

During one of the change management projects I was working on, I kept hearing employees lament “HR doesn’t plan my career for me. Why am I not promoted?” and I hear from the HR team “The employees don’t actively take up the learning opportunities we give them. They passively expect us to help them with their planning and we can’t because we are swamped.” It was clear that there was a mis-match in expectations.

In today’s VUCA world, where organisations will be gearing more towards being an organism rather than a machine, we see a great need for individuals to rise up to design their own careers. We are seeing companies not promising career paths, and working towards being more open to co-design careers with people – it is no longer a fixed career ladder, but a rock climbing wall for individuals. Business models are no longer fixed and its form is evolving at a high speed, which means jobs will be too. It is a shared responsibility, and it needs both individuals and companies to have constructive, positive career conversations. Career conversations are now an important must-have for employee engagement, talent management and learning and development.

We are also seeing more mental stress and a stronger need for resilience – skills are becoming obsolete fast, and adaptability, grit and a growth mindset is what we need to survive and thrive.

I’m super thankful to have an amazing co-founder Darlene, who is kind, smart, and not at all hesitant to roll up her sleeves (literally too), to make this work. If she didn’t suggest that we do this together, I wouldn’t have the courage to do so.

What have been your experiences running this business?
It’s a rollercoaster ride! I’ve experienced many highs and lows, high hopes and low disappointments. Words like grit, hustle become real. Often we can’t predict fully customer’s behaviour, product take-up etc and I’ve learnt that the key thing is to set direction and intention, then go with the flow and ride the waves! I liken it to being a rubber band – being stable and dynamic, strong and flexible.

Which are the important factors that keep you going?
When I feel low, wake up and question what I’m doing, I go back to my ‘why’ and remind myself of the good that has already happened.

When I hear that our work has helped bring clarity, perspectives and possibilities to people, it makes my day. When we asked our participants what are their takeaways, we hear things like “I need to grow up”, “I found out more about myself and the strategies I can take moving forward.”, “I am able to discover, learn and plan for my future career in a more detailed way :)”,  “I can place more importance on exploring my interests, passions and translate that into career planning.”, “I get to know my colleagues more, beyond just work tasks.”.

There is a power in articulating one’s goals and we’re glad to spark a thought, an action, a behaviour change that may just have that ripple effect – to bring your whole self to work. People want to live meaningful, purposeful lives, also through their work.

We’re thankful that Dr Paul Brown, Professor of Organisational Neuroscience, Monarch Business School Switzerland, authors of neuroscience books calls Career SUPERDRIVE™ “a remarkable breakthrough in how enquiry might happen and answers be found”.

These affirmations keep us going through the entrepreneurial grind.

Have you faced any obstacles in your initiatives? Do you think you have faced specific challenges because of being a woman?
Yes of course! They range from having more ideas than resources, how to keep the momentum for innovation going while keeping the lights on, testing and recovering from failed experiments and finding the joy to continue. Buying cycles from potential customers can be long and it is a challenge maintaining a good level of energy, enthusiasm and optimism while actively waiting for things to materialise.

Where do you usually find inspiration from?
I love looking out for ideas and inspiration from novel thinkers, in the fashion + retail industries especially – in particular where people or initiatives that merge design and business.

One of the things we want to do at My Working Title is to make career design fashionable and desirable, like how fitness has evolved to being ‘cool’ today.

I recently met and heard from Tim Kobe, the first designer of the Apple store. It was refreshing to hear his take on the return on experience (as opposed to investment). I enjoy watching the Netflix series ‘Stayover’ where they merge interior design + business. I also love wandering into art museums to just do this: observe how artists present their point of view in a fresh way.

What’s your proudest moment so far?
I don’t think I have a big proud moment, but I am proud of little moments along the way.

It ranges from messages from our participants who tell us that they feel less stressed because they can generate more options, they feel like it is not abnormal to want to explore different working titles and that they got to know themselves and their colleagues/friends better and deeper.

Other moments include how companies like LinkedIn and GIC took a chance on us though we were still starting out, and this paved the way for many other people to benefit from this approach.

How would you define success ?
I define success as living out your purpose with passion, practically. This means – finding meaning in what I do, and making money. Money is a vehicle to fuel good, that can come in the form of caring for my family, society, country, the world and also myself. Success to me is living daily in peace, stillness, strength despite the circumstances, and having more than enough, so I can always give. Success to me is having the freedom to create, to develop and to do that sustainably.

What Advice do you have for other aspiring Entrepreneurs, especially women?
Go discover your sweet spot of your purpose, passion and pragmatism. Be open, be collaborative and be discerning.

Seize the moment, things will happen

Fascinated with creating things even as a child, it was only natural for Priya Daniel to train as an architect at the prestigious Sir JJ College of Architecture, Mumbai, India and later as an urban designer at The Bartlett School of Architecture, UCL in London.

Starting her career in a fairly unorthodox manner, her first job was that of an urban conservationist with the celebrated woman architect, Brinda Somaya in Mumbai. From there she moved to work at Atkins, Dubai, where she was probably the only female architect (as per choice) to work on a construction site. This stint provided tremendous exposure, working on large scale projects like the Kempinski Hotel & Residences at Palm Jumeirah and skyscrapers like Sama Tower on SZR.

Having an early introduction to the unglamorous, yet critical side of architecture helped shape her practical understanding of the field from ground up. She subsequently moved into the comforts of the Design office at Atkins where she worked on iconic buildings like the Trump International Hotel amongst others, thus gaining exposure to both aspects.

Eager to build on this foundation, she spent the next few years gaining experience in working on major and diverse projects globally, in London and with notable firms, Aedas and Surbana Jurong in Singapore. While architecture has been her primary profession, becoming mother to a baby girl got her to start a conscious clothing brand that focusses on women’s and children’s fashion.

Passionate as a designer, social innovator, and urbanist essentially meant the power to “create”. To create, to make things and lives better by reflecting on the needs of people and respecting the contemporary rhythms. Recognised as one of the Women Icons Asia 2019, Priya Daniel took time out to share her thoughts and experiences with AsiaBizToday.

On turning an entrepreneur
It was always my dream to set up an independent architecture practice. After having built several years of work experience in the corporate sector, I decided it was time to branch out on my own  and Five Scale Design was born (FSD). I spent the initial few months almost entirely on business development by travelling to a lot of countries and leveraging on my contacts in the construction/real estate space. This phase was very exciting, yet incredibly – there was always a constant need to remind myself to stay the course and remain focussed even in the face of multiple rejections and stumbling blocks. Looking back at that time, I would certainly say it was a period of frequent introspection! Gradually projects started rolling in and the firm currently is in the process of scaling up its operations.

At FSD, we design and deliver projects at all scales and sectors, across Asia and beyond. Our focus is to create transformative spaces that work in balance with their context. We value beauty, efficiency and logic with an honest expression of materials, clean lines and forms that allow the design and its inhabitants to thrive. We are currently working on some hotels and resorts, mixed used towers, residential and luxury interior projects.

Running my own firm has its fair share of perks, the principal one being the ability to manage my schedule and my time. This flexibility allowed me to make time to give back to community and indulge in my other passions – music, art and eco fashion, which brought me to my next venture – DARLINKS, a conscious clothing brand with fun and practical outfits that grow and stay with mothers and their children.

Watching my daughter grow out of her gorgeous little outfits so quickly made me reflect on how much wastage there is in the textile industry and also drew focus on the excesses I had in my own closet too. This led me to believe that there had to be a more sustainable option for kids clothes and what better way than to link to their mum’s closets! My background in being a LEED (Leadership in Energy and Environmental Design) Accredited Professional, and practicing green building design principles, led me to challenge through the framework of sustainability.

Motivation in getting it going and experiences running the business
I wanted to practice architecture with autonomy and passion by taking alternative approaches that add value for my clients and communities. Both my businesses are social enterprises and are an extension of my passions, hence very fulfilling.

I realised one can never be fully prepared for starting a business despite the best of planning. I literally had no background in business or fashion but had to quickly come up the curve on Admin, Legal, HR, Marketing and business development matters. And I’m always building while operating.

Learning to proactively manage my time and energy to ensure I am able to multitask, move quickly, and think strategically while allowing for things to gestate has taken a while to sink in. The waiting, the downtime, the in-between – it all serves a purpose. I am learning how to trust my process, especially during the delays and detours. And through this journey I have had the chance  to build a network of amazing people and relationships.

Key factors that keep you going
Faith in the business plan, a passion to succeed, a reliable team, and sincerity in objective. I try to surround myself with driven and positive people, of varying backgrounds/ professions who act not only as a sounding board but also sources of inspiration. My husband is also an incredible mentor, and being a banker, has helped streamline and shape my business abilities.

Challenges along the way
The definition of smooth sailing while setting up a business is at best a challenge which brings about solutions. And at worst, a complete overhaul of the plan built to date. In fact it’s these bumps which consistently help in sharpening and refining the proposition.

Travelling to tier 2 or tier 3 cities in developing countries while exciting, has brought about personal safety issues and exposure to malpractices. And juggling this travel and demands of a nascent business with raising my 3-year-old daughter has had me frequently manage my responsibilities.

Yes, the AEC (Architecture, Engineering, Construction) industry suffers from a disproportionate ratio of male to female professionals- just 3 of the top 100 architecture firms are led by women. But I do believe that innovation, sound business practices, an empathetic work culture and passion for success trumps gender bias. Women have made great strides in the industry and the hope is to see appropriate representation in the near future.

Source of inspiration
Often in the least expected of ways and places- my travels, everyday objects, stories of people, my
daughter, the state of the world etc.

Proudest moment so far
Undoubtedly, seeing the first building solely conceptualised and designed by my firm being constructed and used. I’ve been part of numerous projects across the globe and led many teams under challenging timelines within the larger firms, but this felt completely different. It’s like watching your baby grow up.

And in near second was the moment when the practicality and applicability of our conscious clothing brand strongly resonated with other mums and their daughters.

Your definition of success
The clients who decide to return to our business, those who choose our team, our brand, time and time again, are an indication of excellence, consistent delivery and by some means- success, to me personally. It is a big compliment to our hard earned investment and concept.

How you make your money is more important than how much you make. Hence to me, making an impact while doing what I am passionate about is a critical yardstick. And hopefully I can be an inspiring figure for my daughter in the years to come. That would be special.

Your advice to aspiring entrepreneurs, especially women
Do not let time go by in doubting your own abilities and potential. You could be grinding for three years with no results and on the fourth realise the fullest of your vision. Keep hustling. Develop a network of mentors and people you can rely on for honest feedback and advice.

Learn the ins and outs of every aspect of your operation while building trust with your business network – that & how you grow. There are moments when the journey might feel lonely – It’s important to acknowledge one’s areas of weakness and seek to bolster that with the right set of people / competencies.

Be ambitious and constantly curious but take a moment to enjoy the significant milestones. These  are things I keep reminding myself and still have a long road ahead.

Skill, capacity & talent know no gender

Architect Ponni M Concessao, a practicing architect based in Chennai, India, always dreamt of becoming an architect since childhood. “I could not imagine doing anything else. Every great career path is often built by dreaming about it during early childhood. A master plan of my career with different time frames of my life with milestones of achievements was formed in my mind whilst in school and it is a great feeling in achieving it,” she says.

She has the distinction of being the first girl student to join the undergraduate architecture program at the National Institute of Technology, Tiruchirapalli, Tamil Nadu in the late eighties. Subsequently she travelled to the USA to pursue post graduate studies in architecture at Cornell University and Harvard University. Following that she lived in New York City working at the prestigious firm of Edward Barnes and John Lee Architects where she got the opportunity of gaining significant international work experience in working on large scale global projects of
different typologies.

A recipient of many prestigious national and international awards, Architect Ponni was also conferred the Women Icons Asia award in 2019 and here she shares her thoughts and experiences in what has a trailblazing career so far.

On setting up your current business activity
Following my nation-building dreams and business entrepreneurship ideas, I moved back to India in 1996 and founded Oscar & Ponni Architects along with Architect Oscar Concessao and started practice in the mid-nineties in Chennai.

We specialize in Urban design, Architecture and Interior Design stressing on Green Building norms and sustainable architectural design. Our project typologies include institutional, hotels & resorts, IT parks, government building complexes, museums, 100 acre plus housing projects, luxury homes and all types of commercial projects.

We have also been involved in the Prime Ministers Pradhan Mantri Awas Yojana project and also built noon-meal centers, toilets for underprivileged girl students as well as schools for leprosy afflicted patients children.

My professional work experience in India has spanned more than two decades and we have built projects all over the country as well as abroad. At Oscar & Ponni Architects, I spearhead projects right from inception.

I draw inspiration from nature, my clients brief, site conditions as well as contextual factors. I strongly believe in contextual architecture. I also believe in technologically allied design and combine it with elements of our Indian heritage, sustainability and contextual factors while designing.

Your motivation to get this going
My return to Indian shores and to set up a business was part of a larger master plan that involves nation building. I do believe that every Indian is a nation builder regardless of the scale of work that he or she does. It is important to be part of a larger scheme and work towards it with a pure heart devoid of expectations of rewards. My international education and work experience made me realize one thing – that India is a great country with a wonderful heritage
and it is our duty to uphold our ancient values and build our country despite challenges.

Your experiences running this business
My experiences in running business in India has been largely satisfying. I believe that one must face challenges without giving up and work around them to achieve results. It is important to rely on ones inherent strengths, eliminate weakness, and never lose sight of your goals. Gender bias of course is a challenge, but my clients have taught me that skill, capacity and talent knows no gender.

It was my work experience in New York City, USA, that gave me a great exposure to global architecture and the courage to battle male chauvinism and prejudice. An American approach to design innovation and business strategies to survive in challenging economic climes is the hallmark of our success in India.

Important factors that keep you going
A constant sense of wanting to achieve more, contributing towards womens empowerment and be a nation builder are the important factors that kept me going. Architecture is a synergy of various disciplines such as art, engineering and philosophy. The creative process of lasting building edifices is a joy like none other. An architect is literally a nation builder and game changer. For me, it has been a challenging as well as a rewarding experience personally and

Challenges you have faced being a woman
Of course, I have faced numerous challenges being a woman, especially in a field like building construction which has tremendous gender bias. Social conditioning is one of the most dominant elements that keep Indian women from achieving more especially in entrepreneurship. It is the governments prerogative to eliminate social conditioning by way of public education / awareness and using technology to provide security to women. Perhaps a
greater representation of women in law and legislation making bodies would help in creating solutions.

I strongly believe that the rise in a nations GDP is directly proportionate to number of women in the nations workforce. Freedom to make personal choices of education, lifestyle, career and a socially accepting ecosystem conducive to working women can upgrade a nations GDP in no time. Government needs to focus on the empowerment of women across all strata of society to achieve results that have a larger impact on society.
Your source of inspiration As a professional architect I find inspiration from nature, historical context and the infinite cosmos.

On a personal level, I have been inspired by the teachings of Adi Sankara and the vedas. I have also been inspired by global and Indian women leaders in business, politics and social service.

Your proudest moment thus far
My proudest moment was receiving an International award – The Women Icons of Asia 2019 in Singapore along with 11 women from Asian nations. Another memorable moment for me was receiving a national award from Dr A.P.J. Abdul Kalam, former President of India. 

Your definition of success
People achieve “perfection” only if they find joy in their work, say the Vedas. Achieving perfection in work is the definition of success for me.

Your advice to aspiring entrepreneurs especially women?
Capacity, energy and passion are the key factors for being a successful entrepreneur. The power of conviction on a right idea, determination, positive thinking and never letting men decide anything for you are the parameters of success for women.

Believe in yourself first if you want to make others believe in you. Avoid naysayers, identify your weaknesses and eliminate them. With the right amount of patience and perseverance, you will be able to succeed.

Stay inspired and motivated always. While you cannot ignore your family and work, never ignore your health. I was very fortunate to have supportive parents, spouse and son who encouraged me to achieve greater heights. I wish that will be the case in the families of all women coming from every city, town and village in India.

Leadership calls for right blend of emotion & strength

Anne Rajasaikaran, an advocate for underprivileged children in Malaysia is the Chief Executive Officer of The Budimas Charitable Foundation. She has been spearheading the operations of Budimas, a non-governmental and non-profit organization with the mission to provide guidance and funding in support of the welfare and the well-being of orphans and underprivileged children in Malaysia.

One of her mission is to provide these children a second chance in life with better education, accommodation and nutritious food. Anne strives to educate the public and corporations  in  the  importance  of  giving  back  to  the community. She believes that poverty is not a disease, it is a current situation which can be improvised and eradicated.

Recognised as a Women Icon Malaysia, she took time out to talk with AsiaBizToday about what keeps her going. 

My Career & Passion

I’m the Principal Officer of The Budimas Charitable Foundation which is a non-profit organisation that aids underprivileged children in Malaysia. At Budimas, I spearhead all operations of the foundation ensuring that the children in need are reached and their necessities are met.

I initiated the 3 pillar-program of Budimas whereby the programs address the needs of underprivileged children in a more systematic way. I believe that children need to have access to adequate food, a loving home and definitely education. I’m a strong believer that education plays a crucial role in putting a halt in the poverty cycle, from parent to child.

The 3 programs of Budimas are the Home program, the Food program and the Education program. The idea began when I realise that helping children in need by tapping on their lack of a particular need is the right way to help them. For instance, some children might have a loving home, but their poverty stricken parents are not able to put them in school or provide them with adequate food.

My initiation into the current role

I was given the opportunity to work with The Budimas Charitable Foundation about 10 years ago and I took the chance to make a change for the less fortunate children. In my early years with Budimas, in 2010 to be exact, I took a trip to Kapar, Klang to pay a visit to the community there and witness myself how malnourished the children were in the area. They were also not in school. So, I decided to initiate the Budimas Food Charity Fund program where we feed children nourished breakfast in their respective public schools. This way, we got to kill two birds with one stone where the children look forward to attend their lessons in school as they too look forward to that one promised wholesome meal.

My motivation to take up this role

Prior to Budimas, I worked in Chevron Malaysia as Communication Aids where I began working a lot on the company’s CSR projects. This is when I saw the many children in Malaysia that do not have their basic necessities in check.

Trivial necessities such as adequate food, a roof over their head and the ability to afford to go to school are not available for all children. This disturbed me and I knew I wanted to be a part of the solution to this problem faced by the children in Malaysia.

The children smiled thankfully through as I gifted them with school bags filled with goodies like books, stationaries and some snacks when I visited them.

Putting smiles on those children faces gives me joy; it gives me a sense of satisfaction knowing I am the reason behind their smile. I am really passionate about helping people.

My experiences running this business

Just to clarify, this is not a business, It is an NGO. There were a lot of challenges and many hurdles I needed to cross. I was always frustrated when I couldn’t find the right personnel to fit the roles needed. It was frustrating simply because the expectation was already set by the foundation ie. To help underprivileged children, and we couldn’t do as much as we wanted. We had to spend years talking about what a foundation is and required to do. There were also a lot of questions on how we choose to spend our donations, we later decided that we will split it into the 3 key programs. So far we’ve had to take some precautionary measures so we spend our monies sparingly, reaching out to as many children as we can.

We’ve been lucky as our board members are constantly advising us as chartered accountants, business owners and brand owners, so we have a nice variation of ideas and opinions when we deliberate. I’ve had some very bitter sweet moments when the children graduate and make it, and sometimes it can go the other way round. Either way, its bitter sweet.

What keeps me going

My passion for helping people motivated me to join and work for The Budimas Charitable Foundation. I pictured the smiles that will spread across the lips of the less fortunate children when they know that there are people who cares and it brought joy to my heart. And that keeps me going.

Challenges that I have faced

I have faced many challenges in my initiatives, its part of the job and some of it are inevitable. To name a few challenges would be getting full support and cooperation(s) from the various parties involved in certain projects, some individuals whose job scopes does not cover any additional tasks would just prefer to not do anything more, even in the name of helping children. Having said that there are many who help beyond their job roles require.

I also find communication being a problem in my line of work, when team members do not know how to communicate and verbalize, it sets a sore point as the messages are often misconstrued resulting negatively.

Members of the public and various stakeholders also do not seem to understand how a foundation works and what exactly an NGO is supposed to do, I have over the years explained and dissect our actual job(s) to provide a better understanding.

Being a woman? I had to work extra hard, roles and jobs were not handed over to me on a silver platter- I had to work for it. I was very ambitious, I have had to have my babies and still show up at work and give it my 200%. I was very lucky as I came from a line of women, who worked and earned and still did well at home. That inspired me and it wasn’t a foreign concept in my household. But I do believe that some still can’t fathom the concept of equal opportunity and feminism is often misunderstood.

My source of inspiration

I believe everybody has equal right to happiness no matter their situation and financial status. Empathy and compassion are my core values; I believe in giving humanity a chance because nobody is responsible for his or her predicament. I try putting myself in some people’s shoes so as to share their pain; this motivates me to do something to make things better for them.

My proudest moment thus far

So far its watching the kids and staffs grow together, emotionally and physically. I’ve often felt like the parent watching their kid to high school and waiting for them to enter college. It makes me happy especially when they can get to a level where they are happy with themselves, contented and is at peace. That makes me proud. I also get very happy when I get very positive feedback from the public and companies, who are very impressed with our systems and standard operating procedures.

For the 10 years I have done this, more than 20k children have benefitted from this. That makes me proud.

My definition of success

I would define success as peace of mind, which is a direct result of self-satisfaction in knowing you made the effort to do your best to become the best that you are capable of becoming. Its an attitude that requires maximum effort and that it should not be defined by the approval of recognition of others. So do what you do best and you’d definitely be successful at it. Dream big and it will come through with the power of imagination

My advice to other aspiring women leaders

I would say being a great leader requires the right blend of emotion and strength. Not everyone’s going to like you all the time. As a woman, sometimes this the hardest part. You will want people to feel comfortable and want people to feel encouraged. We all want people to do their best work. And at the same time want people to know there are high standards and that they’ll be held accountable for mistakes.

You must also be willing to have more challenging, difficult conversations and be able to call out on something when it is wrong. To do that, you need a blend of strong empathy and high expectations. And trust your own gut instinct. In some cases, that may mean being more emotionally sensitive and that’s okay. Because whatever you do, you shouldn’t change who you are. You should find ways to make your own characteristics work for you by turning them into strengths even if they’re something the rest of the world may see as a weakness.